Records Management Practices and Service Delivery in Ntungamo District in Western Uganda
Authors
Mbyemeire John Patrick , Karemire Deusdedit MarkAbstract:
This empirical research study assessed the association between Records Management practices and Service Delivery in Ntungamo District in western Uganda. The research study utilised a cross sectional and descriptive research design with both quantitative and qualitative approaches. A sample of 338 respondents were carefully chosen from 2890 people using table developed by Morgan & Krejcie (1970). Facts were gathered using questionnaires and interview schedules and analyzed by means of frequencies, percentages, Pearson linear correlation coefficient (PLCC) for quantitative data and thematic analysis was used for organising qualitative evidence. The study discoveries established a significant association between Records Management practices and Service Delivery in Ntungamo District in Western Uganda. The study resolved that Records Management practices are important for service delivery because they deal with issues to do with evidence based adminstration which has a bearing to good governance in schools in Ntungamo District in Uganda. From the study outcomes, the scholar recommended that secondary school administrators should put systems in place to manage records scientifically for empirical based management science. This can help in the delivery of services since school managers may have proof of whatever they do in terms of accountability. The government of Uganda through Ministry of Education and Sports should enhance the budget meant to improve on the development of secondary schools in Ntungamo distirict in Western Uganda, East Africa. Keywords: Records Management Practices, Service Delivery, Education, Uganda.